Shipping Policy
Last updated: 13 September 2025
Proxima Lifestyle Pvt. Ltd. (“we”, “us”, “our”)
- General
- Proxima Lifestyle Pvt. Ltd., registered under Indian laws, sells products under the brand names ProximaLifestyle and ModeOn.
- We ship Pan-India and to international destinations as applicable.
- Processing Time
- All orders are processed within 1-3 business days (excluding weekends and public holidays).
- During peak seasons (sales, festivals), processing may take up to 5 business days.
- Domestic Shipping (within India)
- Standard Shipping: We partner with trusted couriers (ShipRocket, Delhivery) to deliver orders in 3-7 business days, depending on location.
- Free Shipping: All orders qualify for free standard shipping without any minimum threshold.
- Cash on Delivery (COD) is available with an extra fee of ₹50 on orders below ₹500
- International Shipping
- We ship to select countries. Shipping charges, duties, taxes, and delivery times vary by country.
- Customs, import duties, or taxes are the customer’s responsibility.
- Tracking & Delivery
- Once dispatched, we will send a shipping/tracking number via email/SMS.
- If you do not receive your package within the estimated delivery time, please contact our support.
- Undelivered/Delayed Orders
- If an address is incorrect, or you fail to take delivery, resulting in return to us, you may incur extra charges for re-shipment.
- If the courier is unable to deliver due to circumstances beyond our control (weather, local disruptions), delivery may be delayed; we will keep you informed.
- Lost or Damaged Shipments
- If the package is damaged in transit, keep the packaging and contents, take photographs, and contact us within 48 hours of delivery at support@proximalifestyle.com
- If the shipment is lost, we will initiate an investigation. Based on courier policy, we may offer a refund or resend.