Refund Policy
Last updated: 13 September 2025
- Returns & Refunds – What is covered
- We accept returns/refunds for defective or incorrectly shipped items only.
- If you receive an item that is faulty, damaged, or not what you ordered, you may request a refund, replacement, or exchange.
- Timeframe
- You must notify us within 7 days from the date of delivery by emailing support@proximallifestyle.com
- After notifying us, you may be asked to send photos or proof of the defect or issue.
- Conditions for Return
- The item must be unused, unworn, with tags attached, and in original packaging.
- For hygiene reasons, certain items (like innerwear, swimwear) may not be eligible unless they are defective.
- Return Shipping
- For defective or incorrect items, we will cover the cost of return shipping.
- For change of mind returns (if accepted), customer may need to bear the shipping costs.
- Refund Process
- Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 7-10 business days.
- Non-Refundable Items
- Sale / clearance items marked “non-refundable”
- Gift cards
- Any item not in its original condition, damaged through misuse, or missing parts
- Exchanges
- If you’d like to exchange an item (size, colour), contact us within 7 days of delivery. If the replacement is of same price, we may ship it free, otherwise extra charges apply.